CRS Overview

CRS is the leading software for customer services contact centres of any size. It allows you to process consumer contacts, fulfil responses, escalate issues, reference knowledge bases, script surveys, manage promotion campaigns, enter orders, and report on consumer relationship intelligence. It is a highly scalable, flexible and multi-lingual solution that can be delivered via the internet, your intranet, or through traditional software licensing.

CRS helps you to respond to the challenges you face within your organisation, such as:

• Doing more with less
• Producing relevant actionable reports / information when requested quickly
• Responding to multi-channel communication (web, email, post, telephone)
• Supporting marketing initiatives such as product trialling, feedback and research
• Product recalls
• Responding to new legislation
• Identifying trends for manufacturing and new product launches

Key modules:

CRS Frontline – ensures your team has the information and tools they need to deal with contacts quickly and efficiently.

CRS Management – offers a complete view of all customer interactions, tracks user productivity and quickly identifies issues that need urgent or immediate attention.

CRS Analysis – provides both pre-defined and ad hoc reporting from an overview to a detailed level to ensure that you have actionable information about your customers.

CRS Back Office – automates the processes and established rules so that consumers and customers get a consistently great service.