Facilities Management Software

Help Desk

The Help Desk module provides everything you need to provide a responsive service to ccupiers. You can log each call or service request that your department receives, track progress and measure service level performance.

Different call categories can be set up for hard and soft services such as repairs, technical support, catering requests, portering, etc – each with its
own user-configurable call screen template.

Call categories determine default SLA’s, a checklist of questions to be asked, routes for escalation and information to be captured. Calls can be actioned as work or purchase orders, quotations raised, rooms booked – or simply passed to a specialist team for processing.

  • Fast keyword search for locations
  • Ability to check for duplicate calls
  • CRM features to maintain a log of all communications
  • Identify local contractors or suppliers who can attend to a call
  • Call status monitor with automatic notification of incoming calls
  • View imminent planned maintenance jobs for a particular location
  • Escalate calls automatically when user-defined thresholds are reached
  • Solutions database enables some queries to be resolved instantly

Customer Satisfaction
Achieving customer satisfaction is key to improving the performance of the facilities department. With Planet FM Enterprise, callers are automatically updated on the progress of their call by email. Once the call has been resolved, callers have the opportunity to complete satisfaction surveys enabling you to report accurately on performance. Extensive reports exist that examine response times against pre-agreed service level targets.

Planned Maintenance

An effective planned maintenance (PM) programme is fundamental for every facilities or maintenance department in order to achieve extended asset life, reduced energy costs and a safer working environment.

The planned maintenance module enables you to schedule PM inspections and services for all the locations, assets and systems (e.g. smoke detectors) you are responsible for. You can produce detailed job schedules and assign jobs to either in-house or contracted service teams. Regular inspections can be linked to other jobs – planned or unplanned – to make more effective use
of your service team’s time.

  • PM work orders can be printed, faxed or emailed
  • Work orders list associated hazards
  • Set parameters to control job frequency, service procedures and who is
    contracted to perform the work
  • Special instructions can include number of people required, service kit,
    etc
  • Store or import a library of standard procedures and safety
    instructions
  • Costs captured for all maintenance works

Job Planning
A sophisticated appointments scheduler enables you to optimise the day-today workload of your team. Workload can be matched with the resources available using the interactive ‘drag & drop’ job planning chart.

For any questions please call 610 431 9080 or email marketingUS@qubeglobal.com