Qube Global Software provides configuration and implementation services for every one of our customers. We employ a team of full time technical and business consultants, seamlessly working together to ensure that you fully realize the potential that our solutions can offer.
Many projects will require only a simple install: in this case, the software will be delivered quickly, allowing you the benefit of rapid results.
On larger installations, the consultant assigned to your project be briefed to fully comprehend what it is you hope to achieve. A Qube Global Software consultant will work with the appointed customer project team leader, making certain the system delivers to you on its full potential.
A number of initial configuration and implementation sessions will be delivered by means of consultant led workshops. These planning sessions are needed to ensure our delivery of a successful implementation.
- Set the target objectives for implementing functionality
- Understand working practices
- Outline the tasks and responsibilities for successful implementation
The final stage to a successful implementation is a smooth transition from project to production. Qube Global Software has more than 40 years’ experience in project implementation: we are ready, willing and able to provide expert assistance in the following key areas:
- Customer business procedure documentation
- User acceptance testing
- ‘Go Live’ support
The success of each implementation depends on accurate planning and full preparation. Throughout the project, we will always be looking forward in preparation of your projects ‘go live’ date.
The relationship between Qube Global Software and our customers will not end after an implementation is complete. We provide you with full support service: this means we encourage our support teams to build a picture of your business for the future. As we approach the live run, a full handover to the customer service team will be initiated by the implementation specialists.
At the conclusion of every install and live run, we conduct an end of project review with every Qube Global Software client. Our goal is to exceed your expectations, not just meet them. We look to continually improve our services through your honest and open feedback.