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Helpdesk

Whether you have a large single site or multiple locations you need the tools to deliver a responsive and high quality maintenance and repair service.

Our helpdesk solution provides you with all the functionality you need to better manage your reactive maintenance requests whether logged via phone, email or our web portals. It’s design ensures minimum intervention is required to raise work to contractors or maintenance teams, while still capturing all information required to complete the request accurately and safely.

  • Fast search mode for identifying callers
  • Quick and effective duplicate call check
  • Multidiscipline: manage soft and hard services
  • Send satisfaction surveys to callers
  • Raise purchase orders directly from the helpdesk
  • Auto-select SLA and preferred contractor based on pre-defined call categories and the location
  • Predefine the risk assessment that needs to be completed based upon the type of work raised
  • Automatic work order emails to subcontractor or in-house team
  • Record when call issued, attended, resolved and closed or automatically update via the work order app
  • Escalate calls and measure performance against SLA
  • Allows employees to raise issues and keep updated on their progress via our employee web portal
  • User-defined call screen templates and dropdown list of standard faults for easy logging

Get in touch to discover how our  helpdesk functionality can provide you with significant efficiencies.

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11

offices

used in

170+

countries

40

years of experience

used by

1100+

companies