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Reaction: Accuracy and communication with leaseholders at heart of CMA Review | 5 December 2014

James Lavery, Head of Marketing at Qube Global Software, the leading supplier of property management software in the UK, comments on the findings of the CMA’s review of the residential property management services sector in England and Wales.

“It’s encouraging to hear that the CMA recognises that overall the market works well for many leaseholders and formal government regulation of the sector is not required. Our software is the most widely used in the market and I can categorically say that the top priority of our customers in this sector is to improve accuracy and communication with leaseholders, which is a major focus area of the CMA report.

“Residential property managers are already making considerable headway in tackling standards through the introduction of ARMA-Q this year, enforcing a self regulatory Consumer Charter and professional standards for ARMA members. We have already been supporting this and will continue to help our customers and the industry with improvements in standards.”

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