Residential managing agents say that data rationalisation and process streamlining are their biggest challenges, according to a survey we conducted at the ARMA (Association of Residential Managing Agents) conference last month.
When asked about their most significant leasehold management challenges, conference attendees claimed rationalising their data into a single integrated system (71%) and streamlining their procedures and improving overall task management (71%) proved the biggest barriers for them to overcome. But these were far from the only difficulties identified. In addition, a high proportion of respondents consider enhancing their customers’ experience (67%), accurately budgeting for major works (63%), strong service charge management (54%) and effective reporting functionality (54%) as key challenges.
The survey formed part of our Qube solution’s long-standing support of the 2013 ARMA conference, which this year examined the impact of forthcoming ARMA-Q regulations. We exhibited throughout the day at the event and were on hand to answer any questions from attendees. We also made contributions to the WWF for each completed survey response we received, resulting in a £250 donation to the charity.
“Our ongoing and longstanding support of the ARMA conference proves our commitment to the residential managing agent community,” says Paul McCarthy, Sales Manager for our Qube solution. “What was particularly pleasing was the reaction we received from attendees – many came up to us during the event to tell us they were Qube customers and express their satisfaction with our software.”
“The survey results provided a fascinating insight into the priorities of residential managing agents – these particularly resonated with us because they identified the main challenges our software is specifically designed to address. Because of this, we always welcome opportunities to show agents in detail exactly how our Qube solution can help them overcome their main difficulties.”
Our Qube team will be hosting a webinar on service charge management in December. To register your interest in this or to find out more about the product, email us on firstname.lastname@example.org.