With a large number of Association of Residential Managing Agents (ARMA) members currently applying to achieve ARMA-Q standards, our consultants have been studying the standards in detail. They have concluded that our Qube product incorporates all the functionality to help them adhere.
What is ARMA-Q?
According to ARMA, ARMA-Q is the “new self-regulatory regime for ARMA managing agents. It aims to raise standards and quality of service across the residential leasehold management sector – hence the ‘Q’ for quality.” The new charter primarily aims to improve consumers’ service and – to support this goal – incorporates an independent regulatory panel, a consumer charter and a range of standards specific to managing agents.
The ultimate goal is to raise the overall standards that apply to ARMA members. Consumers who chose to work with these organisations therefore have greater assurance regarding the service they receive. All ARMA members are required to meet the standards and operate according to the principles contained in the charter from January 2015.
How does Qube aid compliance with ARMA-Q?
Qube, our property management software solution which is used extensively by leasehold managers (over 60 ARMA members including those with the largest unit numbers) has all the tools to enable users to comply with ARMA-Q. Specifically, its sophisticated accounting and reporting functionality ensures accuracy and helps to increase customer service levels.
James Lavery, Head of Marketing at Qube Global Software, comments:
“There is a lot happening in the industry at the moment aimed towards improving standards and ARMA-Q is the biggest of these initiatives. We wanted to make sure that we could help our customers work towards reaching the required standards so we have specifically put staff time aside to study the guidelines in detail.
“It was no surprise that our Qube product was up to the task – the solution has always been aimed to help comply with best practice and we keep listening to bodies like ARMA to ensure we are keeping up to date. We are confident that companies which adopt a property management and accounting application like Qube will deliver better service.”