Our Qube PM support team’s average customer feedback score for April 2015 was 9.6 out of 10, which is the highest ever recorded and compares favourably to our past year average of 9.05.
Our customer feedback score is generated each month by a questionnaire sent out to a proportion of users submitting a query to our support desk each day questioning them on the service they have received. We also record opinions from our customers about the support we offer at all of our engagements with them (e.g. training courses, seminars etc.), as well as conducting an annual survey, and the trends evident across each of these are in line with this latest score.
James Lavery, Head of Marketing at Qube Global Software, comments:
“People outside the company tell us that the customer support we offer is one thing that sets us apart from our competitors. We’re pleased that our customer feedback score reflects this but we won’t be resting on our laurels. This provides us with great motivation to continue to improve.”