“The best overall system to cope with our complete business needs”
Fairhurst Estates is a leading firm of Chartered Surveyors with a national portfolio of commercial and industrial properties. Born out of the former property team of a major corporate occupier in 2001, the company has since achieved great success and can list a string of national and international organisations as key partners.
Fairhurst Estates has a professional, multi-disciplined team of Surveyors and support staff who offer a nationwide service in the fields of Commercial Estate and Asset Management, Building Consultancy, Project Management, Facilities Management and Reactive Property Maintenance.
Consolidating systems with Qube PM
Prior to Qube PM, Fairhurst Estates had two excellent software solutions to manage their diverse range of interests – both of which were ideally suited to the part of the business they represented. However, they could not interact with one another, which held the business back. When choosing a single software solution to replace the two systems, it was clear that the successful bidder would have a lot to live up to. One of Fairhurst Estate’s major objectives was to benefit from a software package written specifically for property professionals. Qube PM, with well over 400 organisations using the system, was well placed to meet these needs.
However, it was the comprehensiveness of the software, coupled with its flexibility that really set PM apart from the competition.
Fairhurst Estates Values and Ethos
Fairhurst Estates is a professional company prepared to go the extra mile for its clients and show respect to its employees.
■ Client satisfaction is paramount
■ Innovative solutions
■ Passionate about Customer Care
■ ISO 9001 accreditation endorses our commitment to quality
■ Loyalty to employees
■ An ethical company who donates a % of each year’s profit to charity
Our vision for the future is to become one of the top providers of roadside property management in the UK.
Helpdesk Team “The best overall System to cope with our complete business needs”
“We are delighted to win the business from Fairhurst Estates and to provide them with the appropriate tools to assist in providing a first class service to the market. This is a very interesting project and is another example of Qube PM providing online tools that help with ever increasing self service demands from the market.” James Lavery, Head of Customer Relationship Team, Qube Global Software.
Implementing Qube PM
Of course, it is never easy to overhaul a software system, but with the extensive implementation experience at Qube PM, Fairhurst could not have been in better hands.
“Fairhurst provided us with some interesting challenges in terms of the development of their Web Based Help Desk, but our developers were more than equal to the task.” John Barrow, Software Director, Qube Global Software.
“The project was a significant undertaking for the three members of staff involved in terms of training days and inputting of information. They did however know from the outset that the benefits of using the system would outweigh any short term difficulties. This, of course, has proved to be the case.”
John Thornley, Managing Director, Fairhurst Estates
Using Qube PM
Qube PM now lies at the heart of Fairhurst Estate’s property management service. PM now offers seamless integration between numerous disciplines to collect rent; diarise important property events such as lease break clauses, lease expiries and rent reviews; produce tailored reports and can offer Fairhurst’s clients secure web access to their property portfolio data.
Software Profile: Ten user system comprising of Property Management Module, Purchase Ledger, Order Processing, Invoice Registration, Help Desk and Planned Maintenance, Maintenance Logging, Central Security, Document Manager and Help Desk Portal.
The centrepiece to the Fairhurst Estates installation was the Web Based Help Desk facility. Fairhurst have operated a Property Management helpdesk for a number of years and have key personnel with a vast breadth of experience in this field and the implementation of Qube PM has helped them take this to the next level.
The following screen shots from the online demo of Fairhurst’s Helpdesk.
The Fairhurst Helpdesk manages over 1000 properties throughout the UK and Ireland on behalf of a range of clients and it is available on a 24/7 basis 365 days a year.
The web based facility allows Fairhurst’s clients fast and efficient access to view and create job requirements, retrieve information, monitor work progression and generate reports. In short, the Helpdesk has allowed for massive efficiency savings.
The Benefits of Qube PM
Qube PM has achieved the aims of the implementation by bringing disparate systems all under one control meaning that the desired efficiencies have been achieved. There has also been an improvement in the processing and managing of the invoicing of suppliers, as well as vastly enhanced reporting facilities available through Qube PM’s Report Wizard. Qube PM is meeting Fairhurst Estates’ IT needs in the present and will continue to do so as Fairhurst continues to develop apace.
“The replacement of our previous systems was always going to be a major decision and investment for Fairhurst Estates. We researched the market in great depth and came to the conclusion that Qube PM was not only the best system for us, but the best in the market place. As time progresses, the system is confirming that we made the right choice.”
John Thornley, Managing Director, Fairhurst Estates.