On the 10th November 2010, Qube Global Software opened the doors for a half day event at its Central London headquarters for professionals working in and with the NHS.
Qube Global Software develops Planet, the leading Facilities Management software. Planet has worked with the NHS for over 20 years and has implemented systems into over 70 National Health Service (NHS) sites across the UK. NHS customers include, Sheffield Health & Social Care, East of England Ambulance and South West London Shared Services Partnership.
Planet works closely with its NHS customers and MICAD; a web based property management and compliance software company to ensure that its software and service always meets and fulfils customers’ needs and organisational issues.
This half day event was aimed at Estates and Facilities Managers working for the NHS and consultants who work with the NHS. The day looked at why Planet is the chosen Facilities Management software system for the NHS with a demo of the latest version of the software, Planet 10. The demonstration covered in-depth analysis of modules designed specifically for the NHS that include, Audit Inspection Mode for cleaning surveys and Location Importance Code, which automatically selects the appropriate SLA.
One of Qube Global Software’s NHS customer contacts, Peter O’Neill from the Estates Department at Pennine Acute NHS Trust gave a talk on the Trust’s background and the search for a FM system. Peter also covered the implementation of Planet and the continuing results the Trust have been seeing over the past 5 years.
Peter discussed the merging of 4 separate trusts in 2002/2003 and having to deal with over 1300 calls per week, creating the need to implement a new FM software system. Ultimately, the group reached a unanimous decision and Planet was installed in 2005. Since then, the trust has moved 3 separate helpdesks into a single central helpdesk and now only deals with 1000 calls a week.
Peter claimed that “PPM jobs are easy to create, replicate and amend” and that Planet FM is “more intuitive” and “Helpdesk staff find it easier to respond to telephone queries”.