Deliver a responsive and high quality service with the Planet helpdesk
Whether you are an FM service provider or a facilities team, you need the tools to deliver a responsive and high quality maintenance and repair service.
Qube Planet’s helpdesk module provides you with all the functionality you need to better manage your property portfolio.
- Fast search mode for identifying callers
- Quick and effective duplicate call check
- Multidiscipline: manage soft and hard services
- Send satisfaction surveys to callers
- Audit trail logs and records all key events
- Raise quotes and purchase orders directly from the helpdesk
- Auto-select SLA based on pre-defined call categories, location and client
- Request required repair/maintenance work at the click of a button
- Automatic work order emails to subcontractor or in-house team
- Record when call issued, attended, resolved and closed
- Escalate calls and measure performance against SLA
- Provide a responsive and high quality helpdesk service
- Clients can log calls themselves via our web browser
- User-defined call screen templates and dropdown list of standard faults for easy logging
Download the brochure to discover how Planet’s helpdesk functionality can provide you with significant efficiencies.